Help centre
Frequently asked questions
Short answers, grouped by what you are doing. For step-by-step instructions, open the chapter in the help centre.
Getting started
How do I get access?
Request a 14-day trial and we set up your workspace the same business day, or create one yourself where self-serve sign-up is open. You sign in at app.kuverbooks.com.
Can I import my existing data?
Yes. Configuration › Import previous data takes products, services, suppliers, customers, units, attributes, categories, bank accounts, opening stock and opening balances from XLSX or CSV, through a four-step wizard with sample files. Ledgers are not imported.
Which browsers and devices work?
Any current browser on a computer, tablet or phone. The app installs as a home-screen app on phones and tablets. Thermal (58 or 80 mm) and A4 printers connect like any other printer.
Billing
How are invoice numbers assigned?
Sequentially per fiscal year, and never reused. A cancelled invoice keeps its number and is reported as cancelled. Reprints are marked as copies with a count, as the IRD procedure requires.
Can I hold a bill and come back to it?
Yes. Drafts save automatically, and a cart can be held and resumed at the counter.
Which payment methods can I record?
Cash, Khalti, eSewa, bank transfer, ConnectIPS, Fonepay, IME Pay, PrabhuPay, card and mobile banking, plus any custom method you add. These are recorded on the bill; they are not gateway integrations.
Inventory
How do batches and expiry work?
Batches are created when a purchase bill or goods received note is approved. Each sale line picks a batch, with expiry-first allocation, and the near-expiry report shows 30, 60 and 90-day windows.
Can I move stock between warehouses?
Yes. Raise a requisition, issue stock against it, and track it as stock in transit until it is received. Unaccounted items are settled with a reason.
Money and year end
Does Kuver Books connect to my bank?
No. Nepali banks do not provide public APIs, so bank accounts are records: you log deposits and payments against them and the cash flow ledger shows the running balance.
How does the fiscal year close?
Configuration › Fiscal year transfer runs five guided steps: settle outstanding balances, verify inventory, settle stock in transit, lock and back up, then open the new year with balances carried forward. The closed year stays read-only.
Account and support
How do I change plan or cancel?
Settings › Plans and subscription shows your plan and days remaining. You can move up at any time and cancel at any time with no fee; monthly plans stop at the end of the paid month.
Can I export my data?
Every listing and report exports to XLSX, CSV or PDF. The online store exports as a complete archive.
How do I reach support?
WhatsApp or call +977 974-4401191, or email support@kuverbooks.com, Sunday to Friday, 9am to 6pm NPT. Inside the app, Help and Support opens a ticket with screenshots.
Start free, or ask us anything on WhatsApp.
Guided setup with your items imported. Your workspace is ready the same business day.
Talk to a person
WhatsApp Call +977 974-4401191Sunday to Friday, 9am to 6pm NPT. A real person replies within one business day.