Refund and cancellation policy

1. Who you are buying from

Kuver Books Pvt. Ltd., of Kathmandu, Nepal. Support: support@kuverbooks.com. Phone and WhatsApp: +977 974-4401191, Sunday to Friday, 9am to 6pm NPT.

2. Try before you pay

The trial is free and does not require a card. Nothing is charged during it, and nothing is charged automatically at the end of it. If you decide Kuver Books is not right for your business, you simply stop using it and there is nothing to cancel or claim back.

We recommend using the trial properly: enter a real product list, raise a few real invoices, and see whether the approval workflow suits how your business actually runs. That is a better test than a demonstration, and it is why the trial exists.

See the pricing page for what the trial includes and for the current plans.

3. Cancelling a paid plan

You can cancel at any time. There is no cancellation fee and no notice period.

To cancel, write to support@kuverbooks.com from the email address on the account, or call us on the number above. Tell us your organisation name and the date you want the subscription to end. We will confirm in writing so you have a record of the request and the date.

We do not make cancellation harder than signing up. You will not be asked to complete a retention call before we process it.

4. What happens when you cancel

Monthly plans. The subscription stops at the end of the month you have already paid for. You keep full access until that date, and we do not take a further payment. There is no partial refund of the current month, because you have use of the service for the whole of it.

Yearly plans. Ask us before you pay for a year: we confirm the cancellation and refund terms for yearly billing in writing before you commit, and the same terms are published here.

5. Getting your data out

Before your access ends, export what you need. Export is available from the listing pages across the product, in XLSX, PDF and CSV, covering products, customers, suppliers, invoices, bills, payments, payables, receivables and inventory records. Do this while the subscription is still active, because it is much easier than asking for it afterwards.

If you need a broader extract than the in-product exports provide, ask us before your end date and we will help. Retention and deletion after termination are covered by our privacy notice and, for business customers, by our data processing addendum.

6. Where a refund is due

Where a refund is due under this policy, we will pay it to the method and account used for the original payment wherever that is possible. If it is not, we will agree an alternative with you in writing. We aim to process an agreed refund promptly and will tell you the expected date when we confirm it.

7. If something goes wrong

If the service has not worked as described, tell us before you cancel. Most problems are configuration rather than faults, and a support request usually resolves them. A real person replies within one business day, Sunday to Friday.

If you believe the service was materially not as described, set out what happened in writing to support@kuverbooks.com. We will investigate and respond with a reasoned answer. Nothing in this policy removes your rights under the Consumer Protection Act 2075, including your right to a remedy where a service is not as described, and nothing in it removes the protections the E-Commerce Act 2081 gives you in an online transaction. Where this policy and those rights conflict, those rights prevail.

8. Things this policy does not cover

Additional items bought alongside the subscription are quoted and agreed separately, and their own terms apply. These include a branch licence for an additional business location and a custom domain for your connected online store. Ask us for the terms before you buy one.

Taxes applied to the price under Nepali law are not refundable by us where they have been remitted to the authorities; where a refund includes tax, it will be handled in line with the applicable rules.

9. Changes to this policy

We may update this policy. The effective date above tells you when the current version took effect. A change will not be applied retrospectively to a subscription period you have already paid for.

10. Contact

Cancellations, refunds and billing questions: support@kuverbooks.com. Phone and WhatsApp: +977 974-4401191, Sunday to Friday, 9am to 6pm NPT. Post: Kuver Books Pvt. Ltd., Kathmandu, Nepal.

This document was prepared for review by Nepali counsel and takes effect on the date above.