Glossary
What is E-commerce sync?
E-commerce sync keeps an online store and the in-shop system updated together, so when an item sells on either side the stock level and records adjust. It prevents selling online something already sold at the counter.
E-commerce sync means you keep one catalogue and one stock figure, and the online store reads from it instead of holding a copy of its own. Sell the last bag at the counter and the website stops offering it. Take an order online and it reaches your books without anyone retyping it.
How it works in practice
Three things move, and not all in the same direction.
- From your books to the store: names, codes, prices and stock quantities, so a price is changed once.
- Kept on the store: photographs and descriptions written for shoppers, which a sync should never overwrite.
- From the store to your books: each order, returned as a document with a status that shows whether it was recorded or failed.
Take a shoe shop in Dharan holding six pairs of one style. Four sell at the counter on Saturday, and the store now shows two. A customer orders both online, and stock falls to zero as part of that order. A second shopper cannot buy the same pairs a minute later.
Common mistakes
- Treating sync as a nightly export. A gap of a few hours is enough to oversell during a festival sale.
- Letting both sides edit prices. Decide which system owns each field.
- Ignoring failed orders. An order that never reached the books is money you do not see until the count is wrong.
- Deleting products from the store when they leave the catalogue, instead of hiding them, which breaks old links and order history.
- Recording counter sales loosely. Sync copies whatever the books say, right or wrong.
When it is not worth it
If you sell only a few items online each week, reading each order and billing it by hand may be simpler than running a connection. And no sync can repair a counter that does not bill every sale.
In Kuver Books the connected store reads products, prices and stock from your books. Store orders are sent back to your books marked pending, pushed or failed, and failed ones can be retried. The online store page covers the detail. For the store itself see online store, and for selling across counter and web together, omnichannel.
Glossary
Every billing and tax term, A to Z.
See how Kuver Books handles E-commerce sync.
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