Help and support

Open it

Open Settings and profile from the bottom of the left navigation panel, then select Help and Support.

Reach a person

Four channels connect you to the support team:

• WhatsApp support
• Viber support
• Email
• Phone

Use whichever channel suits you. Support is available Sunday to Friday, 9am to 6pm NPT, and a real person replies within one business day.

Help us help you faster

A request that includes these four things is usually solved in one reply rather than three.

1. What you were trying to do, in one sentence. Name the module and the document type.
2. The document number or reference, for example the invoice number or adjustment number.
3. What happened instead, including the exact words of any message on screen.
4. The software version from Plans and subscription, and your role from Profile information.

Before you write, make two checks. Together they explain most cases of missing records and missing buttons.

• Check that the fiscal year selected in the top navigation bar is the one you mean to work in.
• Check that your role allows the action you expect, on Settings and profile, then Profile information.

Self-service resources

The section also links to material you can use without waiting:

• Browse our docs, for the documentation and guides.
• Visit our YouTube, for tutorials and product walkthroughs.
• Downloadable resources, for files, guides and reference material.

For a how-to question, the documentation is the fastest route. This is especially true for imports and approvals, where most questions start.

How it behaves

Support links open the matching channel. Documentation and video links open those resources. The material is kept up to date centrally, so what you see is current.

Other ways to reach us

The contact details on this screen are the same as on the Kuver Books contact page. If you cannot sign in at all, use the contact page instead of this screen. Include your organisation name so we can find the workspace.