E-commerce

Every Kuver Books plan includes a connected online store. This chapter covers what you see inside Kuver Books when someone uses the store. You set up the store, its templates and its sections separately. This module shows the customer activity.

The module keeps two kinds of record apart, because each one needs a different response.

Enquiries show purchase intent: somebody put products in a cart on your store and moved towards buying. Each enquiry has the customer name, phone number, email, the date, the products they selected with prices, and the total quantity and value. Treat an enquiry as a likely sale. You can see exactly what the person wanted, so when you call back you can quote the same products.

Contacts are messages. Somebody filled in the contact form on your store with a question, a complaint or a request. Each contact has the customer name, phone number, email, the date and the message itself. Handle these as support and service work.

Both lists work the same way. They are read-only, so you cannot edit or delete anything in them from this module. Each record shows exactly what the customer submitted. Both lists have a search box that looks across enquiries and contacts, a date range filter, and a record count showing how many results the current filter shows. To see the full details, click the view icon on any row. Close the preview to return to the list.

Check both tabs every day, so that no enquiry or message waits long for a reply.

Sections in this chapter:

• Work with online store enquiries
• Work with online store contact messages