E-commerce
Read an enquiry in detail
Open an enquiry from the listing, read the customer, product and summary sections, use the total to rank follow-ups, and understand why the record is read only.
Updated 20 September 2026
An enquiry is a purchase-intent record from your online store: a customer put products in a cart, moved through checkout or asked to buy. The detail view shows the whole record in one place, so you can follow up with the right conversation. The listing itself is covered under Work with online store enquiries.
Open an enquiry
- Go to E-Commerce Management, then Enquiries and Contacts. The Enquiries tab is selected by default.
- Find the enquiry with the search box or the date filter.
- Click the View icon on the row.
- Read the three sections.
- Click Close Preview to return to the list.
Customer information
The top section shows what the customer submitted: their name, phone number, email address and the date and time the enquiry was recorded. Use the phone or email for the follow-up, on whichever channel the customer prefers.
Product information
The middle section lists every product the customer selected. It shows the product name, the quantity where one was captured, and the listed price per unit at the time of the enquiry.
These are the products as they were in the cart when the enquiry was submitted. Stock and prices may have changed since then, so check the current figures before you quote.
Summary
The bottom section adds it up: the total quantity across the products and the total estimated value of the enquiry. Use Total Price to rank enquiries. Call about a high-value enquiry first.
Using the record
When you follow up a sale, the product list tells you what the customer wanted and roughly what it is worth, so the call can be short and useful. Before a sale, use the products to check stock, look at a promotion or prepare a quotation.
Why it is read only
The record is the customer’s own submission, kept as it arrived, so the history of what they asked for stays accurate. If a detail looks wrong, the customer may have typed it wrongly, so confirm it before you rely on it. If product names or prices look out of date, compare them with the catalogue and check the store connection. The same customer can appear more than once. Each submission is its own record.