E-commerce
Work with online store enquiries
Read the enquiries that arrive when someone fills a cart on your connected store, open the product detail and follow up on real purchase intent.
Updated 12 September 2026
An enquiry shows purchase intent: somebody on your connected online store put products in a cart and moved towards buying. A general question does not tell you much. An enquiry tells you what the person wants and what it is worth.
Open the list
Enquiries and Contacts opens on the Enquiries tab by default.
The controls
- A search box, which looks across both enquiries and contacts.
- Filter Data, which opens a side panel with a date range filter, plus Apply Filter and Clear.
- A record count showing how many records the current view is displaying out of the total.
The table
Columns are the serial number, customer name, phone number, customer email, enquiry date, product code and a view icon.
Read an enquiry
Click the view icon on a row. A detail panel opens with:
- Customer information: name, phone number, email and enquiry date.
- Product details: the products in the enquiry with their prices.
- A summary: total quantity and total price.
Click Close Preview to return to the list.
Use the summary to decide which enquiry to follow up first. An enquiry worth a few hundred rupees and one worth fifty thousand arrive in the same list. Call about the larger one first.
How to work the list
- Check the list at the start of every day, and again before closing.
- Deal with enquiries in order of total price and how recent they are.
- Call or message the customer using the phone number and email on the record.
- Quote the same products. The record shows exactly what they chose.
- If the customer decides to buy, raise a sales order or a sales invoice for them in the Sales module.
What you cannot do here
Enquiries are read-only. You cannot edit or delete them from this module, so the record always shows exactly what the customer submitted. The record is kept as evidence of what was offered and at what price.
Contacts are general messages, not purchase intent. They are on the other tab. See Work with online store contact messages.